Warranty Terms and Conditions

User Limited Warranty
Subject to the terms and conditions herein, JST Power Solutions Sdn Bhd (hereinafter referred to as JSTPS) offers a standard warranty for all products under the brand name of PowerKinetics (herein after referred to as PK) against defects in electronics and workmanship:

Warranty Period for Malaysia:

2 years warranty for Kinetics 800A from the date of invoice.  2 years warranty for the UPS and 1 year for the batteries from the date of invoice applies to the models below:

1.  BlackoutBuster Series
2.  US8000TR Series
3.  UK1000 Series

1 year for the UPS and 1 year for the batteries from the date of invoice applies to the models below:

4.  PowerReactors3+
5.  UK3000 Series


Note:- i. For Kinetics 800A and product item 1 to 3, send in warranty service applies.
ii. For product item 4, send in warranty service applies as well for module failure.
iii. This warranty does not apply to batteries which are not supplied by JSTPS.
iv. Customers MUST present their proof of purchase in the event of a warranty claim to validate warranty period. Otherwise, warranty claim will be at JSTPS's discretion and warranty period will be based on manufacturing date.
v. v. Dead On Arrival (DOA) of the products within 2 weeks from the date of purchase (as per proof of purchase) can be granted 1-to-1 replacement in the event of a claim at JSTPS's discretion with the conditions below:
(a) present proof of purchase
(b) no physical damage
(c) all accessories and packaging must be returned in good condition.
Terms & Conditions:

JSTPS warrants that POWERKINETICS UPS will be free from defects in materials, workmanship and function to the published specifications. If in JSTPS's opinion the UPS fails to function per the published specifications, or the defects are within the terms of this warranty, the POWERKINETICS UPS will be repaired or replaced at the sole option of JSTPS. Any equipment sold by JSTPS, but not manufactured by PK, eg batteries or software shall be warranted by the manufacturer of that equipment. This warranty shall not cover any software products included with POWERKINETICS UPS.

This limited warranty does not cover any POWERKINETICS UPS that is subject to accident, vandalism, misuse, abuse, neglect, unsuitable environment, unauthorized modification, incorrect connection, or misapplication. The user shall be invoiced for and shall pay for all services provided should it be determined, solely by JSTPS, that the UPS has been subject to any of the above conditions.

In no event shall JSTPS be liable for any indirect, incidental, special, consequential or other economic damages of any kind including claims of loss of profit use. JSTPS's sole responsibility shall be to replace or repair POWERKINETICS UPS and in no event shall JSTPS's liability exceed the original cost of POWERKINETICS UPS paid by the user. EXCEPT AS SPECIFICALLY PROVIDED HEREIN JSTPS EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTY INCLUDING A WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

This Limited Warranty is the user's sole remedy and JSTPS's liability to the user is contingent upon receiving full payment from the user for the UPS. Any advice furnished to the user regarding the use or application of POWERKINETICS UPS is furnished without charge and on the basis that it represents JSTPS's best judgment under the given circumstances.

JSTPS does not recommend the use of any of its products in life support applications where failure or malfunction of its products can reasonably be expected to cause failure of the life support equipment or significantly affect its safety or effectiveness.


For assistance in Malaysia, please contact our Customer Care Centre at

Tel: (+603) 8021 6900
Fax: (+603) 8021 6901
Email: enquiry@pk-ups.com.my

For assistance in other countries, please contact your local reseller.


* Warranty terms and conditions are subject to change without prior notice.